Frequently Asked Questions

See below our answers to some of the frequently asked questions our clients would like to know.

Frequently Asked Questions

If you don’t see the question or answer that you are looking for, feel free to send us your question on the form below and we will gladly respond as soon as possible.

There are currently two great federal incentives available for homeowners that retrofit with solar. A $5000 rebate and a $40,000 10-year interest free loan. These incentives can be paired and used together. In some instances, that halves the cost of installing a system. The current pay-back on solar is between 6-10 years, with a guaranteed system life of 25+ years. That means after you pay back your system over the initial 6-10 year period you will be generating free electricity for the remainder of the systems 20+ year lifespan.

As a renewable energy source, solar has an important role in reducing greenhouse gas emissions and mitigating climate change, which is critical to protecting humans, wildlife, and ecosystems. Solar energy can also improve air quality and reduce water use from energy production. That occurs by reducing our reliance on foreign oil and fossil fuels.

Solar power is pollution free and does not emit greenhouse gases which is why it is one of the cleanest sources of energy.

Energy consumption is measured in kWh monthly or bi-monthly on your utility statements. They are generally accessible online or you may receive mailed copies. Ideally you would check your annual production by viewing your consumption over a 12-month period to reflect the seasons. This would enable you to install a system that would meet your annual needs by overproducing in the summer to compensate for the winter months.

  1. Solar panels convert energy from the sun into direct current (DC) electricity.
  2. Inverters convert the DC electricity into alternating current (AC) electricity, which is readily used by your home or business.
  3. The electricity your system generates powers your home or business first, and excess generation is sent to the distribution grid.
  4. Your smart meter measures how much of the electricity supplied by BC Hydro you’ve used, and how much excess you’ve sent to the grid.
  5. Your excess generation is credited to you on your next bill. If you still have generation credits on your anniversary date (March 1), BC Hydro pay you for the excess electricity at market price.

Net metering is designed for those who generate electricity for personal consumption. It allows you to power your home or business with renewable energy in a self-sufficient way, but with the flexibility to rely on the grid if you need it.

According to BC Hydro, as of June 2022, over 5,000 customers are participating in the net metering program.

How it works:

When you generate more electricity than you need (ie in the summer), you feed it back to the grid and get a generation credit towards your future electricity use. When you don’t generate enough to meet your needs (ie in the winter), you buy it from us.

Find out more at BC Hydro website 

Solar energy is energy from the sun in the form of radiated heat and light. The sun’s radiant energy can be used to provide lighting and heat for buildings and to produce electricity. That means that even if panels aren’t under direct sunlight they are still capable of producing energy through irradiation. Having said that, solar panels are not capable of producing energy during the evening. Just to be clear.

All systems installed in BC can handle a certain snow load based on the geographic area in which you are located. Our solar technicians install systems accordingly. Solar panels have a sleek surface which is m,uch more efficient for clearing snow naturally opposed to shingled roofs for example. In BC our annual snowfall is low, however rest assured snow will clear naturally from your system and there is no need to panic if panels do become covered in snow.
Depedning on the size of your system, it may be enough to cover part of, or your full bill. Fortunately, BC Hydro offers a great net metering program which enables solar producers to offset their generation from surplus months toward their bill in deficit months. By providing our solar experts with estimates of your energy consumption through previous BC Hydro bills, we will be able to design a system that perfectly suits your energy requirements.
Let nature look after your panels for you. While rain may not be ideal for optimal energy production, it does wonders for cleaning your panels. When panels get dirty or covered they produce less power per cell. Fortunately in micro-inverter systems, each panel operates independently so only the dirty panel will perform sub-optimally until it is cleaned. To clean the panels manually you can use a garden hose and spray the panels. You can also use a brush or broom safely on panels. If your unsure and need assistance, feel free to contact one of our trusted solar experts and they will be more than happy to help find a solution.

There are currently two federal incentives available for homeowners and one for businesses. Eligible homeowners are able to claim a $5000 rebate toward their solar installation. They are also eligible for a $40,000 interest free loan toward their solar installation. These offers can be used in tandem and should be more than enough to cover the cost of a system which meets the electrical need for most homeowners. Businesses are eligible for an accelerate capital cost allowance as an additional tax incentive from adding solar. To find out more about these incentives, head over to our incentive page.

The answer is simple. Fill this form to get a free solar assessment form one of our solar experts.

Installing solar will actually increase the lifespan of your roof by protecting it from the elements, in particular direct sunlight. Most roofs are suitable for solar. We have experience installing on flat, shingle, metal, composite and more. We have installed several systems on 12 x 12 pitch roofs but will not install on anything steeper to protect our installation team.

All of the products that we offer come with a 25-year manufacturers warranty which is based on the recommended environment of California. Given that we have less intense heat in the Lower Mainland, these products should realistically last for 30+ years in our environment.
At Pure Solar we have eliminated the guesswork for our customers by streamlining our product offerings. We only use the highest quality products from the most reputable brands. We offer only Tier 1 solar products. We have access to all top of line solar products that are currently available on the market.

We solely install micro-inverter systems. The two micro-inverter brands we use are APsystems and Enphase. Both are user-friendly and cost effective options for high power generation. The microinverters are placed underneath the panels on the roof meaning you don’t have to have space for a large inverter within your home or workspace. Microinverters convert energy from AC to DC on your roof so that it is safe by the time that it leaves your roof. To find out more about microinverter systems read the article at the link below:

8-reasons why microinverters are superior

We begin by measuring your roof and marking where we want to place the panels. In this process we take into account any protrusions that may interrupt or shade your system. Once we have everything aligned the next step is to install the footings. This process will differ depending on the type of roof. On asphalt shingled we locate the roof truss joints and penetrate lag bolts through a sheet metal insert that goes under the shingle layer. The bolts are fastened directly through each truss centre. There are three layers of waterproofing in this method. We use buytle tape on the bottom of the flashings, waterproof washers and heavy duty waterproof caulking sealant. Standing seam metal roofs and torch on flatroof systems are more simple and do not require penetrations. Next step is to add the rails to the L-feet that have been installed. The rails will be responsible for holding the microinverters, ground wire and eventually the clamps that fasten the panels in place. Once the microinverters are in place we add truck and teach cable to make the system one continuous loop. Similar to in high school when you made that circuit to get the light going. Once the wiring is completed, we use zip ties to pull all of the wires tight and lift them off the roof. Now it is time for panelling. As we lay each panel we tighten end and mid clamps to hold them in place. Panel after panel we continue until the system is complete. At the en of the electrical circuit we tie the cables into a junction box which the electrician will later feed back directly into your mains. Finally, we cut the leftover rails to ensure that your system is astetically symmetrical and pleasing to the eye.

All of our installations come with intelligent monitoring systems so that you can track the progress of your systems output directly from your personal smart device. Whether it is the integrated AP systems EMA, Energy Communication Unit or Enphase envoy, we provide the most up to date Energy MNonitoring & Analysis software.

Don’t see the answer to one of your questions above? Feel free to send us your question and we will gladly respond as soon as possible.

8-reasons why microinverters are superior

We only install micro-inverters on residential jobs. See some of the reasons why below.

Flexible Design

All AC design, no minimum system size. Can connect across multiple roof faces.

Higher Reliability

No single point of system failure. Each panel and inverter acts independently.

Increased Safety

Low voltage DC never exceeds 80 volts. String inverters can have 600-1000 volts of DC on the roof

Longer Warranty

25 - 30 year manufacturers warranty on panels and inverters.

Easier Installation

No DC electrical work, no mounting a string inverter.

Low Maintenance

Monitoring and performance tools make micro-inverters easier to diagnose.

Greater Productivity

In independent studies, Enphase produced up to 3.1% more energy.

Aesthetically Pleasing

Micro-inverters are safely secured under panels and there is no large inverter installed.

10 Quick Benefits of going solar

Everyone has a different reason for exploring renewable energy sources. See below some of the benefits of converting to clean solar energy.

Eliminate or reduce your monthly hydro bill - eliminate monthly expenses

Rebates and incentives - $5000 current federal rebate paired with $40,000 interest free loan

Environmental stewardship - reduces greenhouse gas emmission, mitigates climate change, reduces your carbon footprint, reduces reliance on fossil fuels

Return on Investment - a solar system will pay for itself over time

Financial independence - freedom from rising energy costs

Protect your roof - solar adds another layer that is purpose built for the elements and can extend the lifespan of your roof

Cool your home - In the summer your roof doesn’t heat up, saving cooling costs

Low maintenance cost - panels naturally clean themselves

Prepare for electic surge - electricity will become more scarce as technology and automotive industries shift toward electric

Integrate your home - add EV chargers, batteries and expand your solar system in the future.